Shipping policy

Kitchenrovia
Last updated: September 20, 2026

1. Processing time
Orders are usually processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays are processed on the next business day.
You will receive a confirmation email, then a second email with tracking when the parcel ships.

2. Delivery time
After the order ships, delivery typically takes 3–14 business days.
This is an estimate, not a guaranteed date. Transit time depends on destination, carrier, customs, and the address you enter at checkout.

Typical ranges:

  • United States: about 3–10 business days after dispatch
  • Canada, UK, EU, Australia: about 5–14 business days after dispatch
  • Other destinations: up to 14 business days after dispatch, sometimes longer if held by customs

Business days are Monday–Friday, excluding public holidays in the origin and destination countries.

3. Shipping methods
We ship with standard tracked international or domestic postal and courier services.
The available method and fee are shown at checkout before you pay.

4. Tracking
A tracking number is added to your order once the carrier scans the parcel.
Tracking may take 24–48 hours to update after the first scan.
If tracking stops moving for several days, wait until the end of the 3–14 business day window before opening a delay claim.

5. Shipping rates
Shipping charges are calculated at checkout by destination and order value.
Free shipping, if offered, will be shown on the product page or at checkout and applies only to eligible destinations.

6. Delivery address
Provide a complete address, including apartment number, ZIP/postal code, and a reachable phone number.
We are not responsible for delays or lost parcels caused by an incomplete or incorrect address.
Address changes after shipment are not always possible. Contact us immediately if you notice an error.

7. Customs, duties, and taxes
International buyers are responsible for import duties, VAT, and brokerage fees charged by their country, unless checkout clearly states that taxes are included.
Customs inspections can add extra days beyond the 3–14 business day estimate.

8. Failed delivery and returns to sender
If the carrier cannot deliver and the parcel is returned to us:

  • We may reship after you pay the extra shipping cost, or
  • Refund the product price minus the original outbound shipping and any return-to-sender fees

Please collect the parcel promptly if the carrier leaves a pickup notice.

9. Lost or delayed packages
If the parcel has no useful tracking update after 14 business days from the ship date, email us with your order number and tracking number.
We will open a carrier inquiry. A replacement or refund is issued only after the carrier confirms loss, or after our investigation is complete.

10. Damaged in transit
Report visible box or product damage within 7 days of delivery, with photos of the outer carton, label, and item.
Do not discard the packaging until the claim is finished.

11. Split shipments
Large orders may ship in more than one package. Each package can have its own tracking number and arrival date within the 3–14 business day window.

12. Force majeure
Weather, strikes, customs holds, war, epidemics, and carrier outages can extend delivery beyond 14 business days. We will update you when we have carrier information.

13. Contact
Kitchenrovia
Website: https://kitchenrovia.com
Use the Contact page or reply to your order confirmation email.