Refund policy

Kitchenrovia
Last updated: September 20, 2026

Thank you for shopping at Kitchenrovia. Please read this policy before requesting a return or refund.

1. Return window
You may request a return within 30 days of delivery.
The item must be unused, in original condition, and in its original packaging where possible.
Custom-cut items (for example, door seals already trimmed to a door) and opened hygiene items may not be returnable unless they arrived damaged or incorrect.

2. What we accept

  • Wrong item sent
  • Item arrived damaged or defective
  • Item materially different from the listing
  • Change of mind, if the product is unused and resellable

3. What we do not accept

  • Returns requested after 30 days from delivery
  • Used, washed, installed, or altered products
  • Items missing parts or original packaging when packaging is required to resell
  • Products damaged by misuse, incorrect installation, or modification
  • Digital gift cards and final-sale items marked as non-returnable

4. How to start a return
Email us with:

  • Order number
  • Product name and quantity
  • Reason for return
  • Photos if the item is damaged, defective, or incorrect

We will reply with a return authorization and the shipping address.
Do not send items back before we confirm.

5. Return shipping

  • If we sent the wrong item, or the item arrived damaged or defective, we cover return shipping or send a prepaid label when available.
  • If you are returning for change of mind, you pay return shipping.
  • We recommend a trackable method. We are not responsible for returns lost in transit without tracking.

6. Inspection
Returned items are inspected after they arrive.
Refunds or replacements are issued only after inspection.
If an item is used, incomplete, or not as described in your request, we may refuse the return or deduct a restocking fee of up to 20%.

7. Refunds
Approved refunds are sent to the original payment method.
Processing usually takes 5–10 business days after we receive and inspect the return. Card issuers may take extra time to post the credit.

Shipping fees are refunded only when the return is due to our error or a defective product.
Duties, taxes, and original outbound shipping are not refunded on change-of-mind returns.

8. Exchanges and replacements
If you want a different color or size, request an exchange in the same email.
Replacements for damaged or defective items are sent after we confirm the issue. If the item is out of stock, we will refund instead.

9. Damaged or missing packages
Report damage, shortage, or non-delivery within 7 days of the delivery scan (or the expected delivery date if the package is missing).
Include photos of the outer box, packing, and product.
We may file a carrier claim and will need your help with photos and the tracking number.

10. International orders
Customers are responsible for return shipping to our designated address unless the return is our error.
Customs duties on returned international packages are not refunded by Kitchenrovia.

11. Cancellations
If an order has not shipped, email us to cancel.
Once an order is packed or handed to the carrier, treat it as a return after delivery.

12. Contact
Kitchenrovia
Website: https://kitchenrovia.com
Use the Contact page on our site, or reply to your order confirmation email.

This policy may be updated from time to time. The version posted on this page applies to new orders.